Coach Larry | Dealing with Defensive People

Coach Larry | Dealing with Defensive People

This week, the topic is: giving feedback to someone who gets defensive.
1) Be clear.
Have specific examples of that individual’s behavior, along with examples of good performance.
2) Watch your tone.
Keep a neutral tone and have an open body language. Practice giving the feedback in front of the mirror.
3) Watch your words.
Avoid hot buttons, while being firm. Stay away from absolutes like “Always and Never”.
For more regular feedback coaching and less annual reviews, check out mendozaandobrien.com.

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